Managed Services

Stop waiting for your technology to break!

Your business success depends on your IT infrastructure and WestStar offers you a proactive approach to supporting your network!

Managed Services

Agents installed on your network provide us with valuable information on the health of your computers and server(s). One of the most important features of the service is that it provides us with numerous alerts and early warnings should something go wrong with one of the stations or your server. For example, in monitoring your server, we configure the system to alert us if one of the drives in the RAID has gone down, low disk space, failed chassis fan, high CPU utilization or temp, and much more. We can correct problems often times before an end user is ever aware that there was a problem at all.

Patch management

Microsoft releases updates and security patches every Tuesday for its products. These updates are designed to plug security vulnerabilities in the operating systems and Microsoft products that you use every day and are critical to the health of your network. Did you know one of the biggest reasons that computers are infected in the first place is the lack of updates and patches? With our system, WestStar screens each patch that is released from Microsoft before it is allowed on your system. Automatic updates allow what ever Microsoft releases which can cause issues with the myriad of products in a dental office.

Want to know how old your equipment is? Are all of your computers HIPAA complaint?  What version of Microsoft Office is in use? All of these questions can be answered quickly with our managed services.  Full audit reports are delivered at the frequency of your choice right to your email account.  

Sophos Antivirus

With our managed services and Sophos working together, we get a total picture of your spyware and malware protection from one console. All facets of the protection are monitored and centrally updated. If one of your stations contracts a spyware we can be alerted and in many cases clean it from our console without user intervention. Some of the more popular benefits of Sophos include:

  • Real-time antivirus protection and on-demand scanning
  • Prevention of malware epidemics
  • System recovery after infection
  • Compact updates
  • Anti-Spyware features that block phishing attacks
  • Quick scanning of critical system areas
  • Automatic isolating infected computers
  • Load balancing and performance configuration
  • Device Control disabling and controlling external devices
  • Anti-Spam

As you can see, this really is important for the overall health of your network. When you consider the cost per hour of lost productivity if even one workstation is down, then adding protection that could better protect your systems and avert down time is why the service comes highly recommended.